SB Order No. 06/2026
Introduction of e-KYC Operations & Interoperability of POSB Accounts in Branch Post Offices
Department of Posts | Financial Services Division | Effective from 22 June 2026
The All India Association of Inspectors & Assistant Superintendents, Posts
West Bengal Circle
Overview
The Department of Posts has launched e-KYC based transactions and BO Interoperability in Branch Post Offices through the DREAM Application across India with effect from 22 June 2026. This initiative aims to provide secure, paperless and customer-friendly banking services at Branch Post Offices.
Key Features
- Conversion of existing CIFs into Aadhaar-based e-KYC CIFs through biometric authentication.
- Paperless deposits up to ₹50,000 per day in POSA, RD and SSA accounts.
- Paperless withdrawals up to ₹20,000 per day from POSA accounts.
- No pay-in-slip or withdrawal form required for eligible Aadhaar-authenticated transactions.
- Instant SMS confirmation on successful transactions.
- Transactions can be performed from any Branch Post Office through BO Interoperability.
BO Interoperability
Aadhaar-authenticated customers can now perform transactions in eligible POSB accounts from any Branch Post Office, irrespective of where the account is maintained. This is a significant step towards enhancing customer convenience and accessibility.
Important Conditions
- Facility available only for Single Accounts.
- Not available for Joint Accounts and Minor Accounts.
- Mobile Number and Aadhaar must be linked with the CIF.
- From 01 September 2026, DREAM App transactions will not be allowed in accounts without a registered mobile number.
Simplified Procedure
- Customer provides CIF/Account Number and Aadhaar details.
- BPM initiates the transaction through the DREAM App.
- Digital consent is obtained from the customer.
- Biometric authentication is completed.
- Transaction is processed instantly.
- SMS confirmation is sent to the registered mobile number.
Benefits to Customers
- Paperless and hassle-free banking.
- Reduced paperwork and faster service.
- Enhanced security through Aadhaar authentication.
- Access to services from any Branch Post Office.
- Improved customer experience in rural areas.
The introduction of e-KYC and BO Interoperability marks a major milestone in the digital transformation of Post Office Savings Bank services. It empowers customers with secure, paperless, and convenient banking facilities while strengthening the role of Branch Post Offices as modern financial service centres.
West Bengal Circle



