New Workload Norms for Branch Post Offices

Department of Posts has proposed a revised workload & point system for BOs under IT 2.0 Environment.

📌 Key Highlights

• Review of Income & Cost Norms of Post Offices.
• New workload calculation system for Branch Post Offices.
• Point-based workload assessment introduced.
• Marketing, Customer Care & APT 2.0 activities included.
• Assessment linked with operational efficiency under IT 2.0.

Activity	Average per Month	Time Factor (Sec)	Total Time	Points
Cash Deposit	80	178	14240	98.89
Cash Withdrawal	48	244	11712	81.33
PLI/RPLI Collection	56.5	192	10848	75.33
Opening POSB Accounts	9	449	4041	28.06

📊 Proposed Point Calculation Formula

Points = Total Time ÷ (60 × 2.4)

Where 60 = Minutes Conversion & 2.4 = Standard Workload Factor

🧮 Example Calculation

Suppose monthly Cash Deposit workload is:

• Average Transactions = 80
• Time Factor = 178 seconds

Total Time:

80 × 178 = 14240 Seconds

Points Calculation:

14240 ÷ (60 × 2.4) = 98.89 Points

✔ Workload Successfully Calculated

This proposed system aims to modernize Branch Post Office workload assessment under APT/IT 2.0 environment and align operational efficiency with actual work performed at BO level.

📥 Please Download the Full Proposal

Statistics under Point System of GDS BPM

Workload Point Calculation under Proposed IT 2.0 Norms

Sl No.	Item	Average per Month	Time Factor (Sec)	Total Time in Sec	Points = F /(60×2.4)
1	Booking of Inland Speed Post			369	2.56
2	Booking of eMO			397.5	2.76
3	Opening of POSB Accounts			4041	28.06
4	Cash Deposit			14240	98.89
5	Cash Withdrawal			11712	81.33
6	PLI/RPLI Collection			10848	75.33
7	Indexing of PLI/RPLI			719.25	4.99

Total Time in Seconds : 0

Total Workload Points : 0

Calculation Formula:

Total Time = Average per Month × Time Factor

Points = Total Time ÷ (60 × 2.4)

Example:
80 × 178 = 14240 Seconds
14240 ÷ 144 = 98.89 Points